Customer Support Form

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Now the item support policy is established the following are some examples of support requests that are and are not included in the support purchase.

Included

  • “I can’t find the setting that will allow me to add in my company logo, can you help me?”
  • “Hi, I’m not sure how to change the color scheme of the theme, can you point me in the right direction?”
  • “When I add pictures into the image slider they aren’t centered correctly. How do I fix this?”
  • “How do I change the text in the contact form plugin?”
  • “It looks like there an error in the code of your plugin, can you please take a look?”

Not Included

  • “Hi, Can you please add in a new feature that will allow me to add in video clips?”
  • “I’m having trouble installing your theme on my server, can you log in and install it for me?”
  • “ I’m new to WordPress and not sure how it all works, can you teach me some basics so I can use your theme?”
  • “Your theme doesn’t have eCommerce functionality, can you add this in?”

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